1-1596 Regent Ave W, Suite 412
Winnipeg, MB  R2C 4H4, Canada

Monday – Friday, 9 a.m. – 5:00 p.m. CST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is this charge I see on my credit card statement?

If you see the following description on your credit card statement, you have purchased a product or service from our company. “HIGHLEVELCONSULTING“.

We sell education products (both digital and physical delivery to your door).

If you do not recognise a purchase you have made, please call us during regular business hours so we can have a discussion and figure it out. You may also use the contact form to reach our support team.

Client satisfaction is our #1 priority.

Which payment methods are accepted?

We accept VISA, MasterCard, AMEX, Discover, Bank Cashier Checks and Bank Wire Transfer for product payments.

Please contact us for Wire Transfer information. Bank Cashier checks can be sent by trackable courier (UPS, FedEx, DHL) to the address in the footer of this website. 

How long will it take to receive my order?

If you purchased digital delivery products (ie. online educational courses), the delivery is instant. You will receive secure access to your membership area via email. If you are having trouble logging in for any reason, please contact us.

If you purchased physical deliver products (ie. home study courses to be shipped to your door), the order is packed and scheduled for shipping within 2 business days of successful payment. We ship by trackable methods (ie. FedEx, UPS, DHL, etc) and you should receive your products within 10 business days of shipment.

What is your refund policy?

We have a 30 day, no questions asked refund policy on all physical and digital delivery courses (some conditions apply).

For full details, review the Purchase Agreement.

How secure is my information?

Your information is fully secured. Our website uses the highest grade 256 bit SSL encryption and is PCI compliant. We do not store any sensetive data or payment information. Your personal information is protected by our Privacy Policy. 

Do I receive an invoice for my order?

Yes, our system will email you a detailed invoice once the order is completed. Please watch for emails coming from “Highlevel Consulting“. If you did not receive an invoice by email, please contact us and we will resend it at anytime.

Send us an email